-Client Service Agreement

律师事务所客户服务协议 

Click here for the English translated version of this Client Service Agreement.

Welcome to CR Law 

欢迎来到CR LAW律师事务所 

1. We are pleased to assist you. This is our Client Service Agreement and is the basis for us agreeing to provide professional legal services. Please read this document carefully. 

很荣幸能为您提供帮助。这是我们的客户服务协议，是我们同意为您提供专业法律服务的基础，请仔细阅读。 

2. “CR Law” or “We” means the law partnership trading as CR Law and as Cooper Rapley and includes partners, employed lawyers and staff. 

“CR LAW”或“我们”是指名为CR Law或Cooper Rapley的律师合作企业，包括其合伙人、聘用的律师和员工。 

What CR Law promises you 

CR Law律师事务所对您的承诺 

3. CR Law’s first duty is to uphold the rule of law. Our lawyers owe overriding duties to New Zealand Courts. 

CR Law律师事务所的第一职责是秉持法律的规则。我们的律师对新西兰法庭拥有高于一切的职责。 

4. CR Law promises you to: 

CR Law律师事务所向您承诺： 

• act competently, in a timely way, and in accordance with instructions received and arrangements made; 

按照客户指示和制定的计划，及时并有能力完成工作； 

• protect and promote your interests and act for you free from compromising influences or loyalties; 

保护和促进您的利益，不受令人难堪的影响或忠诚的左右代表您进行工作； 

• discuss with you your objectives and how they can best be achieved; 

就您的目标和如何最好的实现此目标与您进行讨论； 

• provide you with information about the work to be done, who will do it and the way the services will be provided; 

告知您关于哪些工作要做，谁去做，怎么做； 

• charge you a fee that is fair and reasonable and let you know how and when you will be billed; 

公平合理的收费，并且告知您账单是如何开具的和应该开具的时间； 

• give you clear information and advice; 

给您清晰的信息和建议； 

• protect your privacy and ensure appropriate confidentiality; 

保护您的隐私，保守机密； 

• treat you fairly, respectfully and without discrimination; 

对您公正，尊敬，无歧视； 

• keep you informed about the work being done and advise you when it is completed; and 

随时告知您工作进展情况和完成此工作的时间；并且 

• let you know how to make a complaint and deal with any complaint promptly and fairly. 

告知您怎样投诉和及时公正地处理投诉。 

5. CR Law is not qualified to give you investment advice. You should get that advice from a qualified financial advisor. Whether or not a transaction meets your financial objectives or not is a matter for you to decide and CR Law does not offer advice on the financial wisdom of a transaction or whether it meets your financial objectives. Unless tax advice is expressly offered any tax implications of any transaction must be determined by you in consultation with your accountant. 

CR Law律师事务所没有资格向您提供投资建议。您应该找有资格的财务顾问去咨询。交易能否达到您的经济目标由您自己来判断决定，CR Law律师事务所不会对交易是否明智或是否能达到您的经济目标提出意见。除非有清晰的税务意见，否则您需要和您的会计磋商后对交易 

涉及的税务影响做明确判断。 

6. CR Law has procedures in place to identify and respond to conflicts of interest. If a conflict of interest arises we will advise you of this and follow the requirements and procedures set out in the Law Society’s Rules of Conduct and Client Care for Lawyers. 

CR Law律师事务所对利益冲突的鉴定和反应有专门的程序。如果出现利益冲突，我们会通知您，并按照律师协会的要求和程序原则来处理。 

7. CR Law holds professional indemnity insurance that meets or exceeds the minimum standards specified by the New Zealand Law Society under the Lawyers and Conveyancers Act (Conveyancers Registration and Practice) Regulations 2008. 

CR Law律师事务所拥有等于或超过律师协会按照2008律师从业条例要求制定的最低标准的专业责任保险。 

8. CR Law maintains a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly. 

CR Law律师事务所有处理客户任何投诉的程序，旨在确保及时和公正地处理投诉。 

If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who has overall responsibility for your work. 

如果您对我们的服务或者收费进行投诉，请将投诉递交给我们律师事务所指定的全面负责您事务的人。 

If you do not wish to refer your complaint to that person, or you are not satisfied with that person’s response to your complaint, you may refer your complaint to the Practice Manager. The Practice Manager may be contacted as follows: 

如果您不希望将投诉递交给上述负责人，或者您对此人对投诉的处理不满意，您可以将投诉递交给执行经理。您可以用以下方式联系我们的执行经理： 

• By letter; 

来信; 

• By email at law@crlaw.co.nz; 

发邮件至law@crlaw.co.nz; 

• By telephoning at (06) 353 5210. 

打电话至(06) 353 5210. 

The Law Society also maintains a complaints service and you are able to make a complaint to that service. To do so you should contact the Law Society. 

律师协会也有投诉服务，您也可以在那里进行投诉。您需要以以下方式联系律师协会。 

The New Zealand Law Society 

新西兰律师协会 

The Lawyers Complaint Service 

Phone: 0800 261 801 

Email: complaints@lawsociety.org.nz 

Web: www.lawsociety.org.nz/for-the-community/lawyers-complaints-service/concerns-form 

Fees, expenses and disbursements 

收费，开支和垫付 

9. CR Law will charge fair and reasonable fee calculated based on a range of factors approved by the New Zealand Law Society. These factors are: 

CR Law律师事务所根据新西兰律师协会认可的以下一系列因素来计算公平合理的收费： 

• The time and labour expended; 

时间和人工的消耗; 

• The skill, specialised knowledge and responsibility required; 

要求的技能、专业知识和职责; 

• The importance of the matter and the result achieved; 

事件的重要性和达到的结果; 

• The urgency; 

紧迫程度; 

• The complexity or novelty of the questions involved; 

涵盖问题的复杂性和新颖度; 

• The experience, reputation and ability of the lawyer requested by the client; 

顾客对律师经验、名望和能力的要求; 

• The reasonable costs of running a practice; and 

办理一单业务的合理成本;以及 

• The fee customarily charged in the locality for a similar level of service. 

所在地类似业务的通常收费标准. 

All these factors will be considered in setting a fair and reasonable fee for our legal services. In relation to the first factor, time will be recorded on a time expended basis. You are entitled to request an estimate of our fees and charge out rates. We charge a sundry fee of 2.5% of fees to cover office expenses. AML costs incurred will be charged separately.

所有这些因素都会被考虑来制定我们法律服务的公平合理收费。关于第一个因素，时间将会被记录在一个时间消耗记录器上。您有权要求我们提供一个收费预算及相关费率。另外，我们还收取费用金额 2.5% 的杂费，用于支付办公费用。产生的反洗钱费用将单独收取。

10. In providing services we may incur disbursements or have to make payments to third parties on your behalf. Examples are Court filing fees, LandonLine charges, registration charges or accommodation and travel expenses. These will be included in our invoice to you when the expense is incurred. You authorise us to incur these disbursements without seeking your prior approval. We may require an advance payment for the disbursements or expenses which we will be incurring on your behalf. 

在服务过程中，我们可能会垫付或者必须代表您支付第三方费用。例如法庭登记费，LandonLine费用，注册费及住宿和差旅费。这些费用将会包含在我们给您的发票中。您在此授权我们发生这些垫付，而不用事先获得您允许。我们也可以向您收取预付款来支付这些因代表您办理相关事宜而发生的垫付或支出。 

11. Other than transactional matters where the fees and expenses are payable on settlement date, our accounts are payable within 14 days following the date of the invoice. We may require an advance payment of our anticipated fees, or to provide security for our fees and expenses. For longer term matters, interim invoices will be rendered every three months. Interest may be charged on any amount which is more than 1 month overdue. Interest will be calculated at the rate of 15% per annum calculated daily. If any account is not paid on time we may decide not to carry out further work or incur further disbursements. 

除了需要在清算日支付费用的转让事项外，我们要求账单在发票日期随后月份的14日前付清。我们也将根据预期收费金额要求一笔预付款或者提供担保。长期限案件我们将每3个月出具一个阶段性发票。任一笔费用迟付超过一个月都要支付利息。利息按照年利息15%计算。任何一笔费用没有及时支付，我们都可以停止工作或停止垫付费用。 

If we hold your money in our trust account and we have rendered an invoice to you, you irrevocably direct that we may deduct our fees and disbursements from the money held in our trust account. 

如果您的钱已经存入我们的信托账户，一旦我们给您出具了发票，您必须无条件同意我们从您在我们信托账号里的钱中扣除我们的费用和垫付费用。 

If you pay by cheque your payment is made when the cheque is cleared. 

如果使用支票支付，支付在支票结清后才算完成。 

Acceptable methods of payment are: 

可接受的支付方式有： 

• Direct Credit (this is the preferred method of payment); 

直接转账支付(这是优先的支付方式)； 

• A cheque made out to CR Law; 

支付给CR Law律师事务所的支票； 

• Cash/Eftpos payments; and 

现金或现场电子支付；以及 

• Credit cards (Master Card or Visa only are accepted). 

信用卡（只接受Master Card 和Visa信用卡） 

If you are in default of payment and recovery action is commenced, you will be required to pay all costs and expenses if recovery action is necessary to recover from you, any overdue amount. 

如果您不履行支付义务，追缴行动将开始，您将被要求支付所有为追缴债务而采取必要行动导致的成本和支出，以及逾期的未付金额。 

12. GST is payable by you on our fees and charges including late payment interest. 

在我们的收费和费用（包括逾期利息）基础上的消费税由您来支付。 

The limits of our liability to you 

免责范围： 

13. CR Law’s liability to you is limited. 

CR Law律师事务所对您的职责是有限的。 

14. CR Law is not liable to you for any loss whatever or however it arises from investment losses. 

CR Law律师事务所对您因投资损失而引起的任何损失不负任何责任。 

15. CR Law is not liable to you for any claim whatever and however caused if you do not notify us of a potential claim within 12 months of you becoming aware of the circumstances giving rise to the claim. 

如果您在发觉可能会引发索赔的事情出现后没有在12个月内通知我们，无论何种索赔，CR Law 律师事务所将不负任何责任。 

16. CR Law is not liable for any loss, expenses, costs or damages whatever and however it arises for any act or omission in relation to any matter conducted on your behalf, or otherwise for an amount exceeding $1,000,000, or the sum specified in the scale below, whichever is the lesser: 

CR Law律师事务所对超过$1,000,000纽币的因代表您处理任何事情的作为或不作为而导致的损失、支出、成本或损坏不负任何责任，不论是由于疏忽、轻率或者律师互保基金中包含的其他作为或不作为。或者下面规定的范围，以金额少者为准： 

(a) $300,000, if the total fee charged for the matter is equal to or less than $5,000: or 

$300,000纽币, 如果业务的全部收费等于或少于$5,000纽币。或 

(b) $400,000, if the total fee charged for the matter is greater than $5,000, and less than or equal to $30,000. 

$400,000纽币, 如果业务的全部收费多于$5,000纽币且等于说少于$30,000纽币。 

17. All claims arising from the same act or omission must be treated as a single claim to which the limitation sum applies and must in no circumstances whatever and however exceed CR Law’s insurance cover. 

对同一个作为或不作为而产生的所有主张被视为是单一主张，并适用于上述限额，并且不论在何种情况下都不能超过CR Law律师事务所的保险金额。 

18. If you make a claim in any jurisdiction that exceeds the limitation amount in this clause or outside the time limits in this clause, then you must pay CR Law’s or any present or past partner’s actual and reasonable legal costs in defending that claim whether or not the final outcome results in an award less than the limitation sum. 

如果您主张和要求超出本条款限额或时间限制，那么不论最终审定结果是否低于限额，您都必须支付CR Law律师事务所为应对您的主张和要求而产生的实际及合理的诉讼成本。 

19. The Lawyers’ Fidelity Fund administered by the New Zealand Law Society gives you some protection against theft of your money, up to NZ$100,000.00, if it is held by us, in our Trust Account or (subject to the qualification below) in an interest bearing deposit account (either on call or for a fixed term). That protection will not apply where you have instructed us to invest your money in an investment that is excluded from cover by the Lawyers’ Fidelity Fund (such as the purchase of shares on a stock exchange, the deposit of funds for investment purposes or the purchase of an annuity). 

如果您的钱放在我们持有的信托账户或者（受下面资格条件的限制）一个有利息的存款账户（不论是活期还是定期），您将享受根据新西兰律师协会规定执行的最高十万纽币的律师互保基金来保护您的钱被偷盗。但如果您指令我们去做一个不在律师互保基金涵盖之内的投资，（例如购买股市的股票，以投资为目的的基金存款或购买年金）,上述保护将不再适用。 

General matters 

通用条款 

20. CR Law may suspend (temporarily stop) work on your file if you have not: 

CR Law律师事务所将暂停（临时停止）对您案件的工作，如果您没有： 

• Paid our invoices on time; 

及时支付我们的费用； 

• Given us information that we have asked for; and 

按我们的要求提供信息；以及 

• Done something that we have asked you to do. 

按照我们的要求去做某一件事。 

21. Although you may expect to be reimbursed by a third party for our fees and expenses, and although our invoices may at your request or with your approval be directed to a third party, nevertheless you remain responsible for payment to us if the third party fails to pay us. 

尽管您可以期望得到第三方的赔偿来支付我们的费用和支出，尽管我们的发票是根据您的要求或经您批准直接给了第三方，但是如果第三方没有履行支付义务，您仍然要承担对我们的付款责任。 

22. You authorise us (without further reference to you) to destroy all files and documents for this matter (other than any documents that we hold in safe custody for you) seven (7) years after our engagement ends or earlier if we have converted those files and documents to an electronic format. At our option instead of storing information we may return it to you. 

您授权我们（无需更多提及）在委托事项结束7年后或者如果我们将这些文件资料转变为电子格式的前提下更早的时间内，将有关该事件的文件和资料销毁（除了我们为您安全保管的资

料）。根据我们的选择，我们可能会把资料归还给您而不是储存起来。 

23. These terms apply to any current service and also to any future service CR Law provides you. 

这些标准条款适用于CR Law律师事务所提供给您的任何现有服务，同样也适用于任何将要发生的服务。 

24. Provision of good legal advice is based on good communication. Good communication is our joint obligation. You will: 

提供优质的法律咨询是基于良好的沟通。良好的沟通是我们共同的义务。您应该： 

(a) clearly identify the issues, concerns and objectives you have; 

清楚地阐明您的问题、重点和目标； 

(b) provide us with timely instructions; 

及时提供指示给我们； 

(c) not withhold information that may affect the advice we may give; 

不隐瞒那些可能会影响我们给出建议的有关信息； 

(d) be available to respond to queries; and 

及时就问题进行反馈；以及 

(e) co-operate in any procedures required to be completed under New Zealand law. 

配合完成新西兰法律规定必须进行的程序。 

*If there is any inconsistency or ambiguity between the English version and the Chinese translation of this document, the English version shall prevail. 

如果此函的英文版本和中文翻译有任何不一致或者歧义的地方，以英文版本为准。